Frequently Asked Questions

The UK Electronic Travel Authorization (MDAC) is a digital travel permit required for eligible visitors entering the Malaysia. It is linked electronically to your passport and allows you to travel to the UK for tourism, business, or transit purposes.

Citizens of visa-exempt countries who wish to visit the UK for tourism, business meetings, or transit need to obtain a Malaysia Digital Arrival Card before traveling. This includes nationals from countries like the United States, Canada, Australia, Japan, and many others.

The Malaysia Digital Arrival Card is valid for 2 years from the date of approval or until your passport expires, whichever comes first. During this period, you can make multiple visits to the UK.

With a Malaysia Digital Arrival Card, you can stay in the Malaysia for up to 180 days per visit. The MDAC allows for multiple entries during its validity period.

Standard processing typically takes up to 3 business days. We also offer expedited processing options: Fast Processing (less than 4 days) and Ultra Premium (less than 3 days) for an additional fee.

To apply for a Malaysia Digital Arrival Card, you will need: a valid passport with at least 6 months validity, a passport-sized photograph, a carnet-sized ID photo, your travel details including arrival date, and a valid email address to receive your MDAC.

Yes, you can add multiple travelers to a single application. Each traveler will receive their own MDAC linked to their individual passport. The fee applies per traveler.

If your MDAC application is denied, you will receive notification with the reason for denial. You may be able to apply for a standard visa through the UK embassy or consulate. Please note that service fees are not refundable for denied applications.

Yes, the Malaysia Digital Arrival Card is electronically linked to your passport number. If you get a new passport, you will need to apply for a new MDAC as the authorization cannot be transferred.

No, you do not need to print your MDAC. It is electronically linked to your passport and will be verified by immigration officials when you arrive in the UK. However, you may want to keep a copy of your confirmation email for your records.

No, the Malaysia Digital Arrival Card does not permit you to work in the Malaysia. It is only valid for tourism, business meetings, conferences, and transit purposes. If you wish to work in the UK, you will need to apply for an appropriate work visa.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely using 256-bit SSL encryption.

Once your Malaysia Digital Arrival Card is approved, you will receive a confirmation email at the address you provided during the application. This email will contain your MDAC details and confirmation number.

Our team reviews all applications for common errors before processing. If we notice any issues, we will contact you for clarification. If you realize you made a mistake after submitting, please contact us immediately through our Contact Form and we will assist you with corrections.

Our customer support team is available 24/7 to assist you. You can reach us through our Contact Form. We typically respond within 24-72 hours.